Orders are processed and dispatched within 0–2 business days of purchase, excluding weekends and public holidays. During launch periods or promotions, processing may take slightly longer — we'll always keep you updated by email.

Every Manta order ships free, by express courier (DHL or FedEx), fully tracked from our fulfilment centre to your door. We support the shipment to Canada, the United Kingdom, and Australia.

All Manta orders are sent Delivered Duty Paid (DDP). Import duties and taxes are already included in the total you pay at checkout — there are no additional customs charges, brokerage, or clearance fees to settle when your order arrives. The price you see is the price you pay.

On rare occasions, customs may hold a parcel for inspection. This is outside our control and can add a few days; any hold will show in your tracking.

Delivery times depend on your destination and are counted in business days after dispatch. Factors outside our control — such as weather, customs inspections, or carrier delays — can occasionally affect delivery.

Once your order is placed, our team works fast to get it ready — sometimes within hours. Because of this, we can't always guarantee changes to your delivery address. If you need to update it, contact us as soon as possible and we'll do our best while your order is still with us.

As soon as your Manta ships, we'll email you a tracking link. Please allow up to 24 hours for the first scan to appear.

If your order arrives damaged, or doesn't arrive at all, email us within 1 day of the delivery date and we'll make it right — replacement or full refund.